Wholesale Terms and Conditions

Radiant Minerals™ Wholesale Terms and Conditions

How to Contact Us:

For questions about wholesale, or your order, or for general questions, please feel free to contact us.

Minimum Order

Minimum opening order is $250.00; reorder is $100.00.

Any order placed below that amount will be contacted within 24 hours to meet the minimum standards or issue a refund. If a below minimum order is placed more than 3 times in a 12 month period, your Wholesale Agreement with Radiant Minerals™ will be terminated for a minimum of 12 months.

Rules for Distributing Radiant Minerals

Radiant Minerals™ is strict about our wholesale agreement and distribution of our product. We offer a 45% discount on all Radiant Minerals™ products and 25% discount on all Japonesque products (excluding Ultimate Starter Kit)

Companies still have the opportunity to make 50% TO 100% profit.

Pricing Conditions:  Products cannot be sold below 10% of the suggested retail price. 

Shipping Time
shipping time is approximately 7-10 business days. If you would like to inquire about the status of your order, please do so courteously. Make sure to have your order number ready.
Orders containing Kits and Skin Care may take up to two weeks.

International Orders

International orders have the option of global express, which includes tracking, but may be costly for small orders. Please be advised that standard global mail (referred to as "priority", can take up to two weeks to arrive to its destination.

Shipping Costs:

When you are placing your order, Radiant Minerals ships Flat Rate Priority Mail based on the weight of your product ordered.

We currently do not charge Handling Charges.

Back Ordered Products

Because our products are handmade, occasionally they will be on back order when your order is filled. If you receive your order and an item is missing, the letters B/O will be written next to the item on the invoice; this indicates the item is on Back Order. Back ordered products ship as soon as we receive them, with no extra shipping charges to you. We appreciate your patience. 

Returns

We offer reasonably priced samples of foundations and all other powdered products. If you are unsure about colors, please order samples before purchasing full size.

Returns of cosmetics and skin care are limited to damaged or incorrect merchandise. We do not offer refunds unless the product is damaged from shipment. Do not assume that if a product does not meet your standards for texture, application, or color, that we will exchange it.

We do not accept returns on samples or minis. The point of our samples is to try the product. If you do not find it appealing, simply do not order the full-sized counterpart. If you have a question about a sample, please contact our customer service department and we'll be happy to give you any assistance necessary to find products that suit you.

Monitors can be deceiving, so please keep in mind; we do not offer refunds or exchanges on undamaged merchandise. If you do not like something because the color does not suit you, that is not an applicable reason to ship it back for an exchange.

Returning Damaged or Incorrect Merchandise

If you have a concern, such as a hard lipstick or pencil, a mislabeled product, or a faulty brush, please contact us via our contact page or via phone within 7 days from receipt of your shipment. Have your order number ready. Do not ship products back to us without contacting customer service first. We will replace the product as well as the shipping cost incurred to you.

Brushes: Kabuki and Flat Top Bronzer brushes tend to shed in the beginning. If you are still experiencing severe shedding after several weeks of use, please return the brushes for review and exchange and we will refund your shipping costs.

Customer Service Hours

Customer service hours are:

Phone Hours:  9am to 8pm Pacific Standard Time Monday through Friday.
(714) 357-3608 or (866) 531-GLOW (4569)

E-mails are answered on a daily basis. You should receive a response by the end of the business day.

Placing Orders

Orders can be placed, online at www.radiantminerals.com
by phone at (714)357-3608 or (866) 531-GLOW (4569)

Or by email at Julie@radiantminerals.com

* Add-ons and changes can be made up to 24 hours after an order has been placed. After that time, a separate order should be placed through the shopping cart. If you are making a change to your order within the allotted time, always include your order number as reference.

Payment Options

We take payments through the Pay Pal option on our site, and by check, cash or money orders through the mail.